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Explore Our Legal Terms and Account Policy

ovabet link operates under a clearly defined legal framework so you know exactly where you stand before you open an account.

Jurisdiction-aware termsQRIS & DANA payment contextAccount data rightsTransparent cookie policyDirect contact path

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Browse the Terms That Govern Your Account

ovabet link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms set out the conditions under which your account operates, including how deposits made via DANA, OVO, GoPay and QRIS are processed and recorded. All financial records tied to these local payment rails are retained for a period consistent with applicable regulations, and access to

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those records depends on local law. We do not alter transaction data once it is written to your account ledger. If a dispute arises over a payment, our compliance team can pull the corresponding QRIS or OVO transaction reference and provide it to you within two
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business days. Eligibility to open and maintain an account where local law permits is confirmed at registration, and any change in your jurisdiction status must be reported to our support team promptly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Switch to the Right Channel for Policy Queries

Reaching the correct team for a legal or compliance question saves you time. Our policy team is separate from general customer support and handles data requests, account-closure queries and terms clarifications.

Live Chat – Policy Queue Open the chat widget, select 'Legal & Compliance' from the topic menu, and a dedicated agent will respond within three minutes during operating hours (08:00–23:00 WIB, every day).

Email – Data Requests Send your data-access or account-deletion request to our compliance address. We acknowledge all emails within 24 hours and resolve standard requests within five working days.

Account Portal – Terms History Log into your account, navigate to Settings › Legal, and view the full version history of terms you have accepted, including dates and IP-logged confirmation stamps.

DATA & SECURITY HANDLING

Open Your Account Knowing How We Protect It

Every layer of your account — from the moment you submit a DANA deposit to the moment a withdrawal is verified — runs through encrypted data paths.

Data Minimisation

We collect only the account fields required to process your identity verification and payment transactions via DANA, OVO, GoPay or QRIS. No surplus personal data is stored beyond the minimum needed.

Cookie Policy

Our site uses functional and analytics cookies only. You can adjust or withdraw cookie consent at any time through the cookie banner in your browser footer — no account login required to manage preferences.

Account Security

Two-step verification is available under Settings › Security. We strongly recommend enabling it, especially if your account is linked to a GoPay or OVO wallet, to prevent unauthorised access.

Data Retention Schedule

Account and payment records are held for the period required under applicable financial regulation. Once that period lapses, inactive records are purged from live systems and flagged for secure archival deletion.

Who to Contact for Changes

To update personal data, request a copy of your records, or ask us to erase your account information, contact the compliance team via the Legal & Compliance live-chat queue or the dedicated email address.

Withdrawal Verification

Every withdrawal is verified against the payment method used for the most recent deposit — OVO to OVO, QRIS to the registered merchant account — to prevent third-party diversion and protect your funds in transit.

See What Our Policy Actually Covers

The questions below come directly from account holders asking about their rights, how we handle data, and what happens when terms change. If your question is not listed, the Legal & Compliance chat queue is the fastest route to a specific answer.

Log into your account, go to Settings › Legal, and select Terms History. Every version you accepted is stored there with the acceptance date and a confirmation stamp, so the record is always available to you.

Yes. Access and eligibility depend on local law. You are responsible for verifying that account use is permitted in your jurisdiction. We display a jurisdiction check at registration and flag any change in status we become aware of.

Send a data-access request to our compliance email or raise it through the Legal & Compliance live-chat queue. We acknowledge requests within 24 hours and deliver the data package within five working days of identity confirmation.

You can request account closure and data erasure through the compliance email. We will erase data that is not subject to a legal retention obligation and confirm completion in writing once the process is finished, where local law permits.

DANA, OVO, GoPay and QRIS transaction references are encrypted at rest and in transit. Only authorised compliance staff can access payment records, and only for the purposes of dispute resolution or regulatory reporting — never for marketing.

We notify you by email and display an in-account banner at your next login before any updated terms take effect. You must actively accept the new version to continue using the account — silent rollover is not how we operate.

Records are retained for the minimum period required under applicable financial regulation. After that window, inactive records are queued for secure deletion. You can ask for the specific retention period that applies to your account type via the compliance team.

Explore Our Legal Terms and Account Policy

Switch to the Right Channel for Policy Queries

Open Your Account Knowing How We Protect It

Data Minimisation

Cookie Policy

Account Security

Data Retention Schedule

Who to Contact for Changes

Withdrawal Verification

See What Our Policy Actually Covers

01 Where can I read the full version of the terms I agreed to at registration?

02 Does my eligibility to use ovabet link depend on local law in Indonesia?

03 How do I request a copy of the personal data you hold on my account?

04 Can I ask ovabet link to delete my account and all related data?

05 How are my DANA and OVO payment records protected and stored?

06 What happens if your legal terms change after I open an account?

07 How long does ovabet link keep my account and payment records?

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