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How We Protect Your Account and Payment Information

Your privacy is at the centre of how ovabet link operates. We collect only the personal and payment information you provide when you open an account, and we…

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ovabet link How We Protect Your Account and Payment Information
CONTACT & UPDATES

Ask Us About Your Privacy Anytime

If you have questions about how ovabet link handles your data, or you want to exercise your rights over your personal information, reach out to us directly.

Live Chat Support Open the chat widget in the lobby and ask any privacy question. Our team responds within 15 minutes during support hours, 08:00–23:00 Jakarta time, seven days a week.
Email Privacy Requests Send a privacy or data-access request to our team at [email protected]. Include your account email and we'll send you full details of your stored data within three business days.
Account Settings Visit Settings > Privacy in your account dashboard to view your stored contact details, payment methods and gaming history, and update any information you want to change.
DATA SECURITY

How We Keep Your Information Safe

ovabet link uses encryption, secure servers and strict access controls to protect your personal and payment data from unauthorised access.

Account Encryption

Your login credentials, name and email address are encrypted using TLS 1.2 technology the moment you enter them. Decryption happens only on our secure servers when you access your account.

Payment Data Security

DANA, OVO, GoPay and QRIS transactions are processed through PCI-DSS certified payment gateways. Your full card or wallet details are never stored on our servers; only transaction IDs and amounts are logged.

Data Retention

We keep your account data for as long as your account is active, plus 12 months after closure for compliance. Gaming session logs are retained for 90 days to support your withdrawal requests and fraud checks.

Staff Access Limits

Only authorised support and compliance staff can view your personal information, and only to resolve your support tickets or verify your withdrawal requests. All access is logged and audited monthly.

Cookie & Tracking

We use session cookies to keep you logged in and remember your language and game preferences. Analytics cookies track page visits to help us improve lobby speed and game availability. You can manage cookies in your browser settings.

Data Request & Deletion

Email us anytime to request a full copy of your stored data, correct inaccurate information or ask us to close your account. We process deletion requests within 14 days; your data is permanently removed from all backups within 90 days.

Privacy Questions Players Ask Us

Read the answers below to understand what data we collect, how it's used and what you can do if you have concerns.

We collect your full name, email address, phone number, date of birth and home city to verify your identity and comply with local regulations. During your first deposit, we also collect your payment method details — your DANA, OVO, GoPay or QRIS account identifier — to process transfers. We never ask for your full card or wallet passwords.

We keep your account details on file for 12 months after closure to resolve any withdrawal disputes and meet legal requirements. Your gaming session logs are deleted after 90 days. Payment records are retained for 5 years for regulatory compliance. You can request permanent deletion at any time; we then remove your data from active systems within 14 days and from all backups within 90 days.

We do not sell your data to third parties. We share only the minimum information needed with our payment processors — DANA, OVO, GoPay and QRIS partners — to complete your transaction. If local law requires it, we may share account information with regulatory authorities or law enforcement. We never share your data with marketing firms or advertisers.

Log in to your account, go to Settings > Privacy and you'll see your contact details, payment methods and last 30 days of gaming activity. For a complete data export — including your full transaction history and session logs — email [email protected] with your account email address. We'll send you a secure download link within 3 business days.

No staff member, including ovabet link support, can ever see your password. When you set it, we hash it using industry-standard encryption so that even our team cannot decode it. If you forget your password, we send you a one-time reset link via email; you then create a new password that we hash again. We never store the original.

Yes, we use session cookies to keep you logged in and store your language preference and game-lobby scroll position. We also use analytics cookies to count page visits and see which games are opened most. You can disable non-essential cookies in your browser settings or our Settings > Privacy menu without losing account access, though some features may load more slowly.

Open Settings > Profile and update any inaccuracies — name, email, phone number or city — instantly. For payment transaction errors or duplicate charges, contact live chat or email [email protected] with your account email and transaction date. Our compliance team verifies the issue within one business day and processes refunds via your original payment method within 3–5 business days.

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